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Post-Discussion Follow Up Request

Would you consider filling out this survey?

Did we miss something? If you were expecting something that wasn’t included please share using this questionnaire.

The Contracts Lab

(202) 596 - 9197

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Question 1 of 20

Which of the Following Factors Played a Role in Your Decision Not to Buy?

(Select all that apply)
A

I don’t have time to pursue this right now.

B

I can’t afford the solution offered.

C

I’m not sure what was offered can help me.

D

I don’t understand what your solution is.

E

I’m just not interested in your company.

F

Other. (Please share more on the next screen)

G

I did buy / am going to buy.

H

SKIP (If Not Interested In Responding to this Question)

Question 2 of 20

In Your Own Words, Why Didn't You Buy? Please Be Specific as Possible. Feel free to write SKIP if not interested in responding to this question.

Question 3 of 20

Are any of these a factor in your decision to not select us for your project?

(Select all that apply)
A

is the price too high?

B

is our offer not compelling enough?

C

Is there a concern about our company?

D

SKIP (If Not Interested In Responding to this Question)

Question 4 of 20

How did you find our company? Feel free to write SKIP if not interested in responding to this question.

Question 5 of 20

Why did you choose to speak with our company when you first started searching? Feel free to write SKIP if not interested in responding to this question.

Question 6 of 20

What did you like the most about the conversations we had? Did we make anything easy for you? On a scale of one to 10, how happy are you with the conversations that we had together? Why did you give us that score? Feel free to write SKIP if not interested in responding to this question.

Question 7 of 20

What caused you to end discussions with our company? How could we have improved to better meet your needs? Feel free to write SKIP if not interested in responding to this question.

Question 8 of 20

What Will You Do Instead (if not buying from us)? Have you chosen one of our competitors as a substitute? Feel free to write SKIP if not interested in responding to this question.

Question 9 of 20

If you chose a competitor, Why? Did you select any of the alternatives that we mentioned in our proposal to you? Feel free to write SKIP if not interested in responding to this question.

Question 10 of 20

How did our product/service compare to our competitors' offerings? Did you find our pricing to be reasonable and competitive with other similar products/services on the market? Feel free to write SKIP if not interested in responding to this question.

Question 11 of 20

What was your biggest fear or concern about purchasing from us? What stopped you (or could have stopped you) from buying? Feel free to write SKIP if not interested in responding to this question.

Question 12 of 20

What was the best part of our proposal? Feel free to write SKIP if not interested in responding to this question.

Question 13 of 20

We understand you have already decided or might decide not to buy however how likely are you to recommend our company to a friend or colleague? Feel free to write SKIP if not interested in responding to this question.

Question 14 of 20

Can you explain the weaknesses or challenges you've found about our company? Feel free to write SKIP if not interested in responding to this question.

Question 15 of 20

Was there anything that surprised you about our company in a positive way? What did we do in our conversations that impressed you most? Feel free to write SKIP if not interested in responding to this question.

Question 16 of 20

What is your definition of outstanding customer service? Do you feel you've received outstanding customer service from our company? Feel free to write SKIP if not interested in responding to this question.

Question 17 of 20

May We Contact You Down the Line to see how things are going? Would you be interested in keeping in touch with us? Would you consider using our company in the future? Why or why not? Feel free to write SKIP if not interested in responding to this question. 

Question 18 of 20

What can we do to earn your business for another project that you may have later on? What kind of resources could you use more of? Feel free to write SKIP if not interested in responding to this question.

Question 19 of 20

If you are still on the market then how can I make this process as easy as possible for you? Feel free to write SKIP if not interested in responding to this question.

Question 20 of 20

Is there anything else you would like to share about your experience with our company? Feel free to write SKIP if not interested in responding to this question.

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